Refund Policy

At Aimna, we strive to ensure our customers are satisfied with our AI voice and communications platform. This Refund Policy outlines the conditions under which refunds may be granted for our Services.

By creating an account, adding funds, or subscribing to a plan, you agree to the terms of this Refund Policy, which forms part of our overall Terms of Service.

We provide all new users with complimentary trial credits (e.g., $5.00) upon registration. This allows you to test our platform, assess call quality, and integrate APIs before committing any financial resources.

We strongly encourage users to thoroughly test the platform using these free credits before purchasing additional credits.

3.1 Credit Expiration

Credits do not expire as long as your account remains active and in good standing.

3.2 Refund Eligibility

Unused credits are eligible for refund at any time, subject to the conditions and exceptions outlined in this policy.

3.3 Refundable vs. Non-Refundable

• Unused Credits: Credits that have not been consumed for calls, API usage, or other services are eligible for refund.
• Used/Consumed Credits: Credits already consumed for voice agent minutes, phone numbers, API calls, or other services are non-refundable.

3.4 Processing Time

Approved refunds are processed within 5-7 business days to your original payment method. Depending on your bank or payment processor, it may take an additional 5-10 business days for the refund to appear on your statement.

3.5 How to Request a Refund

To request a refund for unused credits, email support@aimna.app with:

• Your Aimna account email address
• Transaction ID or receipt number (if applicable)
• Current unused credit balance
• Reason for refund request

We will verify your remaining balance and process eligible refunds accordingly.

4.1 Cancellations

You may cancel your subscription at any time via the billing dashboard or by contacting support@aimna.app.

4.2 Effect of Cancellation

Cancellation prevents future renewals. Your subscription remains active until the end of the current billing cycle.

4.3 Prorated Refunds

We do not offer prorated refunds for mid-cycle cancellations or for unused features included in your subscription. Your access continues until the end of the paid period.

5.1 Account Violations & Prohibited Use

Refunds will NOT be granted if your account is suspended, terminated, or banned due to:

• Violation of our Terms of Service or Acceptable Use Policy
• Illegal use of Aimna services, including but not limited to:
  • Violations of the Telephone Consumer Protection Act (TCPA)
  • Violations of the FTC Telemarketing Sales Rule (TSR)
  • Violations of Do-Not-Call regulations
  • Spam, fraud, or harassment
  • Unauthorized voice cloning or impersonation
  • Any criminal activity or unlawful conduct
• Abuse of the platform or attempts to circumvent usage limits
• Providing false information during account creation

If your account is terminated for any of these reasons, you forfeit all remaining credits and are not eligible for any refund.

5.2 Chargebacks

If you initiate a chargeback or payment dispute with your payment provider without first contacting us, your account will be immediately suspended and all credits forfeited. We do not issue refunds for charges that have been disputed through chargeback.

5.3 Excessive Refund Requests

Aimna reserves the right to deny refund requests from customers who demonstrate a pattern of excessive refund requests or abuse of our refund policy.

6.1 Billing Errors

If you believe you were incorrectly charged due to a system error, please contact support@aimna.app within 14 days of the charge. We will investigate and issue a refund or credit adjustment if an error is confirmed.

We will not review disputes submitted after the 14-day period.

6.2 Service Outages

If a prolonged, critical platform outage severely impacts your operations, we may issue account credits (SLA credits) in accordance with our Enterprise Service Level Agreements.

These credits are issued at our sole discretion and do not constitute a refund of purchased credits.

6.3 Unauthorized Transactions

If we determine a transaction was fraudulent and unauthorized by the account owner, we will work with you and our payment processor to resolve the issue, which may include issuing a refund.

7.1 Review Period

All refund requests are reviewed within 3-5 business days. We may request additional information to verify your identity and account status.

7.2 Approval & Payment

If approved, refunds are processed to your original payment method within 5-7 business days. The refund amount will be the unused credit balance at the time of the request.

7.3 Refund Method

Refunds are issued via the original payment method used for the purchase (credit card, debit card, bank account, PayPal, etc.). We cannot issue refunds to different payment methods or third parties.

8.1 Voluntary Closure

If you choose to close your account and have unused credits remaining, you may request a refund following the process outlined in Section 3.5, provided your account is in good standing and has not violated our Terms of Service.

8.2 Involuntary Closure

If your account is closed by Aimna due to violations of our Terms of Service, Acceptable Use Policy, or illegal activity, you are not eligible for any refund of remaining credits.

All credit purchases and subscriptions are initiated and authorized by you, the account holder. Aimna does not automatically charge your payment method without your explicit action to purchase credits or subscribe to a plan.

You are responsible for:

• Monitoring your credit balance
• Purchasing additional credits when needed
• Managing your subscription status
• Maintaining accurate payment information

Aimna is not responsible for service interruptions caused by insufficient credit balance.

Aimna may integrate with third-party services (e.g., telephony providers, LLM providers, payment processors). Refunds for charges incurred through third-party services are subject to those providers' refund policies, not Aimna's.

Aimna Technologies, Inc. reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

Material changes will be communicated via email to registered account holders. Continued use of the Services after such changes constitutes acceptance of the modified Refund Policy.

For questions about this Refund Policy or to request a refund, please contact us:

Email: support@aimna.app
Website: https://aimna.app