Batch Calling
High-Volume Outreach Powered by Intelligent Automation
Scale your communication with automated batch campaigns. Connect with thousands of customers simultaneously using personalized AI agents.
What is AI batch calling?
AI batch calling runs an outbound phone campaign where a voice agent places every call — working through a contact list, holding a real conversation with whoever answers, and recording the outcome. It replaces the manual dialling that limits how many people a team can reach in a day.
The constraint it removes is concurrency. A person makes one call at a time, and most of that time is spent on ringing, voicemail, and no-answers. Aimna runs many calls simultaneously — ten concurrent calls are included with every account, with higher limits on enterprise plans — so a list that would occupy a team for a week completes in hours.
Each call remains personalised rather than a recording. Custom fields from your CSV are injected into the agent’s context, so it can reference a name, an appointment time, or an account balance naturally in conversation, and respond to questions the contact raises instead of reading a script. Voicemail is detected automatically, and you decide whether to leave a message, hang up, or retry later.
Campaigns are controllable while running: pause without dropping calls in progress, resume, or cancel entirely. Because every call produces a recording, a transcript, and post-call analysis, results are measurable in aggregate and reviewable individually. Note that automated outbound calling is regulated in most jurisdictions — consent, calling hours, and AI disclosure requirements vary, so confirm your obligations with legal counsel before launching.
Capabilities
Enterprise-Grade Outbound Capabilities
Dynamic Contact Management
Import large-scale contact lists via CSV. Automatically map custom data fields to inject personalized context into every conversation.
Massive Concurrency
Launch high-volume campaigns with up to 50+ simultaneous calls. Each recipient interacts with a dedicated, low-latency AI agent.
Strategic Analytics
Monitor campaign health with live performance dashboards. Track connection rates, goal completions, and sentiment at scale.
How it works
How It Works
Initialize Your Campaign
Start by creating a new batch outreach campaign. Select your specialized AI agent and configure the primary call parameters, including retry logic and optimal calling windows.
Import Recipient Intelligence
Upload your contact list via CSV and map your recipient data. Ensure every call is highly personalized by connecting dynamic variables like names, account details, and custom conversation triggers.
Analyze & Optimize Performance
Monitor your campaign in real-time with comprehensive analytics. Track successful outcomes, connection rates, and customer sentiment to continuously refine your outreach strategy.
FAQ
Questions & Answers
10 concurrent calls are included free with every account. Enterprise plans support 50+ concurrent calls. Each call is handled by a dedicated AI agent instance with full context.
Yes. Custom fields from your CSV (name, appointment time, account balance, etc.) are injected into the agent's context for each call. The AI references them naturally in conversation.
You can configure the AI to leave a custom voicemail message, hang up silently, or schedule a retry. Voicemail detection is automatic and works across all major carriers.
Yes. You can pause a campaign at any time — active calls will complete but no new dials are made. Resume whenever you're ready, or cancel entirely.
Upload a CSV with a phone number column plus any custom fields you want the agent to use. Those fields become available in the agent prompt, so each call can reference the contact's name, appointment time, or account details naturally.
You set the retry policy per campaign — how many attempts, how far apart, and whether to try at a different time of day. Contacts who answer are excluded from further attempts automatically.
Yes. Campaigns can start at a chosen time and be confined to calling windows, which matters when your contacts span multiple timezones or when calling hours are legally restricted.
Every call produces a recording, a transcript, and post-call analysis, so campaign results are reviewable both in aggregate — answer rate, outcomes, sentiment — and call by call.
Automated outbound calling is regulated in most countries, covering consent, calling hours, do-not-call lists, and disclosing that the caller is an AI. The specifics depend on your jurisdiction and industry, so confirm your obligations with your own legal counsel before running a campaign — the platform gives you the controls, but compliance remains your responsibility.
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