The AI-Powered Customer Communication Platform

Aimna agents use a streaming pipeline: incoming audio is transcribed in real-time by our high-performance STT engine, processed by an LLM (GPT-4o, Claude, Gemini, or others) with our 11-layer brain architecture for context and guardrails, then responded to using ultra-low-latency text-to-speech from ElevenLabs or Cartesia. The entire round-trip takes ~600ms, making conversations feel natural and fluid.

Creating an agent takes minutes: 1) Configure your agent's voice, personality, and LLM model in our visual builder. 2) Add a knowledge base by uploading documents or connecting your website. 3) Set up functions like calendar booking or call transfers. 4) Assign a phone number and deploy. No coding required, though our full API is available for developers who want programmatic control.

Yes. You can import existing phone numbers from Twilio, Telnyx, or any SIP-compatible provider. Aimna supports standard SIP trunking, so you can connect virtually any telephony setup. You can also purchase new numbers directly through our platform with instant activation.

Aimna supports Twilio, Telnyx, and any custom SIP trunk. You're never locked into a single provider — switch between them based on cost, coverage, or features. Our Aimna Framework integration provides enterprise-grade SIP bridging for the highest call quality.

Yes. Aimna is built for enterprise compliance. We support HIPAA, SOC 2, and GDPR requirements with configurable PII redaction (10+ categories), end-to-end encryption, role-based access control, and workspace-level data isolation. Healthcare customers can enable PII scrubbing to automatically redact sensitive patient information from transcripts and recordings.

Aimna uses transparent pay-as-you-go pricing starting at $0.07/minute. This includes our platform fee ($0.055/min) plus your chosen TTS voice provider (from $0.015/min) and LLM costs (variable by model). There are no platform fees, no minimum commitments, and you get $5 in free credits to start. Enterprise plans with volume discounts are available for larger organizations.

Aimna supports all major LLM providers: OpenAI (GPT-5.4, GPT-4.1, GPT-4o), Anthropic (Claude 4.6 Sonnet, 4.5 Sonnet) and Google (Gemini 3.0 Flash, 2.5 Flash). You can switch models per agent and even use different models for different call scenarios.

Aimna supports over 30+ languages including English, Spanish, French, German, Hindi, and Portuguese. By leveraging top-tier STT and TTS engines like ElevenLabs and other industry leaders, we ensure high-quality accents and localized interactions. You can configure each agent for a specific language, and our Brain Architecture ensures the AI maintains perfect linguistic consistency throughout the call.

Aimna supports both "Cold" and "Warm" transfers. You can set up logic where the AI agent bridges a human agent into the call, introduces the context, and then hangs up, or stays on the line. This works via standard SIP REFER or INVITE, making it compatible with almost any modern PBX or call center software.

Absolutely. Aimna provides "Tools" (Function Calling) that allow your agents to fetch or push data in real-time. You can connect to HubSpot, Salesforce, Zendesk, or your own custom API. This enables agents to look up order statuses, update customer records, or verify appointments during the live call.

Our Aimna Voice Framework features advanced Voice Activity Detection (VAD). When a user speaks while the AI is talking, the agent stops immediately (sub-50ms) to listen. This creates a natural conversational flow where users can interrupt, ask questions, or change the subject just as they would with a human.

We maintain a "Time to First Byte" (TTFB) of under 600ms for most conversations. By using a streaming architecture where STT, LLM, and TTS happen in parallel rather than sequentially, we eliminate the "awkward silence" typical of older AI voice systems.

Yes. Beyond our library of 1,000+ pre-set voices, Aimna supports high-fidelity Voice Cloning. You can upload a 1-minute sample of a voice (with proper authorization) to create a custom voice clone that maintains your brand’s unique identity and tone across all calls.

Yes, every call generates a full JSON transcript, a recording, and an AI-powered Post-Call Analysis. You can configure custom extraction fields to automatically pull data like "Sentiment Score," "Resolved Status," or "Next Steps" into your dashboard or via webhook to your own system.

Our infrastructure is built on a distributed cluster that scales elastically. Standard accounts can handle up to 50 concurrent calls out of the box. For enterprise customers, we support thousands of simultaneous calls with dedicated worker nodes and priority queueing.